Where will I store my baggage before check in and after check out?

In some cases, there are storage facilities at the apartment. You can contact the greeter directly or ask our customer service. If not, there is a luggage storage facility at the main Central train station or this company, dropandgo.nl offers Luggage Storage just 5 min walk from Central Station. They also offer Laptop Lockers, Phone Charging, Boarding pass printing.

How should I check out of the apartment?

The greeter will meet you at the apartment at the arranged check out time for inspection and repayment of damage deposit. You should leave the apartment tidy with all garbage in bags. If the apartment is in a bad state, greeter may request additional cleaning fee and withhold from your damage deposit.

What time must I check-out? And is later check-out possible?

Standard check-out time is between 10:00 am to 12:00 Noon. You can find full information in the Minimum Requirements section on the apartment listing page. Late check-out is only possible if there are no guests arriving on your day of departure, but usually attracts an additional fee. You can agree a check-out time with the greeter when you arrive.

Who should I contact with questions during my stay?

Any questions about your apartment and its equipment should be directed to the owner or greeter, whose contact number is given in your confirmation mail. Should you be unable to make contact or you are not happy with their response, you can get immediate assistance from our customer services department by telephone or through our live chat system. Help is at hand always.

What is the check-in time? Will I be able to check-in earlier?

Standard check-in time is 14:00 to 18.00, though this can vary from apartment to apartment. Early check in may be facilitated by the owner providing there is no one saying in the apartment the night before you arrive. You can contact the owner/greeter 36 hours before arrival and they will be able to tell you if it is possible. In some cases, there may be an additional fee for early check in or for check in after 18.00. You can find full information in the Minimum Requirements section of the apartment page.

What do I pay on check-in?

At time of check-in, you should pay the remaining open balance together with any damage deposit. The amount due is stated in your booking confirmation. The damage deposit will be refunded in full, providing there is no damage to the property.

How do I check-in at the apartment?

On your arrival in Amsterdam, you should call the greeter at the number given in your booking confirmation mail If the apartment is ready for your arrival you will be advised you to go directly to the property or if the property is not yet ready (still being cleaned or you arrive early) you will be advised to come to the property at an agreed time. In a few cases, check-in is done at a central office, where you can pay the outstanding balance and collect the keys.

How will I get to the apartment?

Your booking confirmation will include details of how to locate the apartment when you arrive. Just follow the instructions. Should you have any problems when you arrive, you can telephone your greeter for further directions or in an emergency, call our customer service.

Will you provide airport pick-up and shuttle service?

Yes, we can arrange airport pick-up for an extra charge. Please let us know your flight details and the number of a mobile phone you will have with you.

What do i do on arrival?

You will receive complete check-in instructions after the booking is made. These will include a contact number for your greeter. When you arrive at the airport or central station, call the greeter and arrange check-in, which will be either at the apartment or at the owner or property manager's office.

Can I request a receipt for outstanding payment?

If you will need a receipt for your payment on arrival, please let us know at least 48 hours before you are due to check in. In your dashboard on this site, you will find an invoice / receipt for your booking payment.

Can I make payment with my credit card on arrival?

Many owners do not accept credit cards, so you must have cash on arrival. If you don't want to carry cash, in most cases it is possible to pay in advance by Paypal or bank transfer. The methods of payment accepted by each owner are specified on the apartment page in the Minimum Requirements section on each listing.

How can I pay on arrival ?

Some owners accept credit cards, many accept only cash on arrival. The methods of payment accepted by each owner are specified on the apartment page in the Minimum Requirements section. In most cases it is also possible to pay in advance by Paypal or bank transfer.

Can I cancel or modify my booking?

Cancellation or modification to bookings is accepted only by e mail.

The cancellation fee depends upon the amount of notice given, but the prepayment is non-refundable under any circumstances, including force majeure.

Please refer our Terms & Conditions for further information.

If the number of guests increases, you can simply let us know by mail. We will inform the owner and you can pay the additional fee for the extra guest(s) on arrival. This is presuming that the number of guests does not exceed the capacity of the accommodation.

If the number of guests decreases, please let us know by mail and we will amend the booking and send you the revised amount due on arrival.

If you wish to change to another apartment, you can do this without charge up to 21 days before arrival. After this time, you must cancel the original booking, paying any associated charges and make a new booking.

If you think there is any chance you may have to cancel, we recommend purchasing travel insurance.

How many people should I book for if the number of people staying each night varies or I am not sure of the final number of guests ?

If the number of guests is not the same each night, contact us through our live chat system and we will handle the booking for you. If you are unsure of the final number of guests, you can add additional guests later.

When will I get my booking confirmation mail?

As soon as your prepayment is processed, a confirmation mail will be sent to you, giving you the contact details of your host and full address of the apartment. Please refer also to the How to Book section of our site for further information.

Is it secure to pay with my credit card online?

Yes, it is safe and secure to pay online with your credit card. Our reservation system is secured by SSL (secure sockets layer) protocol which ensures a safe online transaction. Please refer to our Credit Card Safety section, to read more about safe use of your credit card online.

How can I book an apartment?

You can book an apartment in 3 easy steps. Please see our How to Book section.

Is smoking allowed in the apartment?

You can refer to Property Amenities section on the apartment page to see whether or not smoking is allowed.

Is my pet allowed in an apartment?

Many owners do not allow pets as some people are allergic to them. There are a few pet-friendly apartments and you can check this under the Property Amenities section on the apartment page.

Are there parking facilities close to the apartment?

Very few apartments have parking on site, though there will generally be a car park within a few minutes tram ride. If there is parking attached to the property, this will be stated in the "extra Info" section on the apartment listing.

What about cleaning ?

The apartment is cleaned before your arrival and you are expected to leave it tidy with all garbage bagged on departure. If you need to have the apartment cleaned during your stay, this can usually be arranged for an extra fee.

What extras or equipment are provided in apartment?

All apartments come with towels and bed linen. Other items such as hair dryer and facilities such as Wi Fi differ per apartment, so please check the property amenities section on each apartment page.

How can I find more information about neighborhood and location?

You will find a description of the neighbourhood in the property information section. You can also see the location of the property on the property location map on the apartment page.

What is the exact address of the apartment ?

After you book an apartment, you will get a booking confirmation mail with the complete address. For privacy reasons the complete address is not shown on the website.